Refund & Cancellation Policy

Last updated: 15 September 2026 · Brahm RX is operated by Brahm InnerBrain Technologies Pvt. Ltd.

1. What this policy covers

This policy applies to payments made for Brahm RX plans, whether a new purchase, an upgrade or a renewal. Brahm RX is digital software; nothing is shipped, so there are no returns or exchanges of physical goods. Payments are processed through Razorpay.

2. Free trial

The trial plan is free and needs no payment, so there is nothing to refund. We encourage you to try the trial before buying a paid plan.

3. When you can get a refund

You are eligible for a full refund, including GST charged, when both of these are true:

1. you request it within 7 days of the payment date; and
2. no more than 5 searches (completed prescriber results) have been used on the plan being refunded.

When a refund is approved, the plan is ended and the clinic moves back to the trial plan. Patient records are not deleted.

4. Charges we always refund

Regardless of the 7-day window, we refund in full once verified:

• a duplicate payment for the same plan and period;
• a payment that was debited but did not activate your plan, where we cannot activate it for you;
• an amount charged in error, different from the price shown at checkout.

5. When a refund is not available

• The request is made more than 7 days after payment.
• More than 5 searches have been used on the plan.
• For time that has already passed or remains unused on a plan, after the 7-day window (no pro-rata refunds).
• The account was suspended or terminated for breaking our Terms & Conditions, including sharing access.
• Dissatisfaction with a particular remedy suggestion or clinical outcome. The Service is a decision-support tool; see the Medical Disclaimer.

6. Cancellation, upgrades and renewals

• No automatic renewal. Plans are never charged automatically. When a plan ends, it simply expires unless you choose to renew. You do not need to cancel anything to avoid future charges.
• Stopping early. You can stop using the Service at any time. Access continues until the end of the period you paid for. Outside the 7-day window, the unused time is not refunded.
• Renewing the same plan before it expires adds the new period to your current end date, so you do not lose any days.
• Switching to a different plan starts the new plan from the payment date. Time remaining on the previous plan ends at that point and is not refunded or credited — so it is usually best to switch close to your current plan's end date.
• Closing your account — email us; see the Privacy Policy for what happens to your records.

7. How to request a refund

Email info@brahmhomeo.com from the email address registered on the clinic account, with:

• your clinic name;
• the invoice number (in My Plan → Payment history);
• the Razorpay payment ID from your payment receipt, if you have it;
• the reason for the request.

Only the clinic administrator who can buy plans may request a refund for the clinic. We aim to reply within 3 business days and will tell you whether the refund is approved.

8. When you will receive the money

Approved refunds are issued through Razorpay to the original payment method — the same card, UPI ID, net-banking account or wallet. We cannot refund to a different account. After we issue it, banks usually take 5–7 business days to show the credit, and occasionally longer.

9. Late or missing refunds

If a refund we have confirmed has not arrived:

1. check your bank or card statement again — refunds can appear as a separate credit rather than a reversal;
2. contact your bank or card issuer, since processing times vary;
3. if you still cannot find it, email us at info@brahmhomeo.com with the invoice number and we will share the refund reference so your bank can trace it.

10. Changes to this policy

We may update this policy. Changes do not affect payments made before the change. The current version is always on this page with its last-updated date.

11. Contact

Refund questions: info@brahmhomeo.com
Brahm InnerBrain Technologies Pvt. Ltd.